TidyPilot

Refund & Support

Last updated: 14 June 2026

TidyPilot products are delivered digitally. Because the files are accessible immediately after purchase, we do not offer refunds as a default — but we want every customer to feel safe buying.

When we will issue a refund

• You were charged twice for the same product.
• The download link did not work and we could not fix it within 48 hours.
• The product was materially different from what was described on the sales page.
• You contacted us within 14 days of purchase and we could not resolve the issue.

We do not refund because:

• You changed your mind after downloading the files.
• You found a free alternative.
• You did not read the product description before purchasing.
• Of technical issues on your own device unrelated to the product files.

How to request a refund

• Email [email protected] with the subject line: Refund request — [your order number].
• Briefly describe what happened.
• We respond within 2 business days.

If approved, the refund is processed to your original payment method within 5–10 business days, depending on your bank or card provider.

Support

What we help with:

• Download or access issues.
• Questions about how to use the app or guides.
• Clarification on what the product does and does not do.
• Feedback and bug reports.

What we cannot help with:

• Technical issues on your own device unrelated to TidyPilot files (e.g. browser settings, OS compatibility beyond standard modern browsers).
• Custom modifications to the product files.
• Connecting to third-party services — Connected Mode is not currently available.

Contact: [email protected] · Response time: within 2 business days (Mon–Fri).

Product honesty statement

TidyPilot Digital Pilot is a local-first digital organization tool. It generates a structured plan based on your input. It does not:

• Access your accounts, files, or cloud storage automatically.
• Delete, unsubscribe, or change any settings without your explicit action.
• Require any account creation or login.

If a future version introduces optional account access, it will be clearly described before purchase, consent-based, and opt-in only.

Updates and future versions

When a significant update to a product is released, existing customers are notified by email and offered access at no additional cost or at a discounted upgrade price. Minor fixes and improvements are included automatically.

This policy applies to purchases made directly through tidypilot.app. For purchases made through third-party platforms, the platform's own refund policy may also apply.